top of page

Privacy Policy

Last updated: [11-September-2025]

This Privacy Policy outlines how Align Family and Relationships Centre collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to maintaining the privacy and confidentiality of your personal and health information.

​

1. Who We Are

Align Family and Relationships Centre is a private psychology practice providing psychological therapy, workshops, and group programs to individuals, young people, couples and families. Our services are delivered by registered psychologists under the standards set by the Australian Health Practitioner Regulation Agency (AHPRA).

​

2. What Information We Collect

We may collect the following types of personal information:

  • Personal details: Name, date of birth, address, phone number, email address, emergency contact.

  • Health information: Mental health history, medical history, medications, referral details, reports, session notes.

  • Payment information: Medicare number, health fund details, billing information.

  • Website data: Email addresses for mailing list subscriptions, usage data (e.g. website analytics, cookies).

We collect this information directly from you or your authorised representative, and sometimes from third parties such as your GP, referring practitioners, or other health professionals, where relevant and with your consent.

​

3. Why We Collect Your Information

We collect your information to:

  • Provide psychological services (therapy, workshops, groups)

  • Communicate with you (e.g. appointment reminders, updates)

  • Manage accounts and billing (including Medicare and insurance claims)

  • Comply with legal and regulatory obligations

  • Improve our services

  • Send newsletters or updates if you have subscribed to our mailing list (you can opt out at any time)

4. How Your Information is Stored

All personal information is securely stored in accordance with professional and legal obligations. This includes:

  • Password-protected electronic records

  • Secure cloud-based practice management systems (compliant with Australian privacy standards)

  • Locked filing cabinets for paper records (if applicable)

We retain records for the period required by law (generally 7 years, or until a minor turns 25).

​

5. Disclosure of Personal Information

Your information may be disclosed:

  • To other health professionals with your consent

  • To Medicare, private health insurers, or other relevant entities for billing purposes

  • When required by law (e.g. court order, mandatory reporting)

  • If there is a serious risk to your safety or the safety of others

We do not sell or rent your personal information to third parties.

​

6. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses of your information (subject to legal and clinical obligations)

  • Complain if you believe your privacy has been breached

To access or update your information, please contact us using the details below.

​

7. Mailing List and Newsletters

If you sign up to our mailing list via our website, we will collect your email address to send you newsletters, updates, and occasional promotional information about workshops and services. You can unsubscribe at any time using the link in the email or by contacting us directly.

We use a third-party provider (mailerLite) to manage our mailing list, and they are also required to comply with privacy regulations.

​

8. Website and Cookies

Our website may collect limited data such as browser type, pages visited, and IP addresses to help us understand website usage. This information is anonymised and used to improve our website.

Cookies may be used to enhance user experience. You can choose to disable cookies in your browser settings.

​

9. Changes to This Policy

This Privacy Policy may be updated occasionally. The most current version will always be available on our website.

​

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to make a complaint, please contact:

Align Family and Relationships Centre
support@alignfamilycentre.com.au
0431 453 900
www.alignfamilycentre.com.au

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

bottom of page